Reputation Monitor
Aggregate reviews, detect issues automatically, and reply quickly with AI-suggested responses.
Hotel Manager
HM
4.6
Avg. Score (All Channels)
Last 30 days
+0.2
Score Change
vs previous 30 days
98%
Positive Sentiment
AI classification
4
Critical Alerts
Needs immediate attention
Live Review Feed
Reviews pulled from Google, Booking, Expedia & TripAdvisor
Booking
Google
4.5
María G. — Stayed Jan 2025
"Lovely staff and excellent location. Breakfast could be hotter."
TripAdvisor
2.0
John P. — Stayed Nov 2024
"Room was not clean on arrival and front desk was slow to respond."
Tip: Use "Reply" to respond publicly; use "Escalate" to flag to operations for immediate follow-up.
AI Issue Detection
Automatically detects common problems and offers suggested replies.
Cleanliness complaint detected
3 reviews mention "clean" or "dirty" in last 48 hours.
Breakfast temperature issues
2 reviews mention "cold breakfast".
Slow check-in reported
1 review mentions "front desk".
Suggested Responses (AI)
"Dear , thank you for your feedback. We're sorry about the breakfast experience — we'd like to offer a complimentary coffee on your next stay."
"Hi , we apologize for the check-in delay. Our team has been informed and we'll ensure faster service next time."
Reputation Trends
Line Chart: Average Score by Week
Last 12 weeks
Quick Actions
Alerts
- 3 negative reviews mentioning cleanliness in last 24 hours
- Increase in review response time — average 48 hrs
- Positive surge after weekend promo